I've never actually rage-quit a game before. Okay, that's not entirely true. I've never actually rage-quit a WARGAME before. But, it finally happened today - I'm now a former Heavy Gear player. So what's the problem?
I'm tired of the delays. I'm tired of the non-communication about the delays. I'm tired of saying things in their forums like "gee, we all hate the Cobra MP, what could we do to make it better?" and then being told in a roundabout way that it can't be done because this is the way it's always been done and change is bad. I'm tired of, after personally approaching the DP9 staff to help promote the game at my local cons (and getting a reply about "how much they needed an army of guys like me"), being blown off for months now. I'm tired of entering their Golden Gear painting contest, after putting in lots of hard work in my (limited) free time, and having to wait...and wait....and wait some more for the results, whilst multiple other "contests" have been finalized and awarded on Facebook (simply for clicking a fucking button). I'm tired of having threads locked because someone feels they've gone "too far" into DP9's "business strategy" (which seems to be having the most expensive, least updated boutique product in an already niche market). But, most of all, I'm tired of the attitude of certain posters on their forum (who themselves also express frustration or misgivings) that, because I'm simply "too critical" or because I actually say the things they won't, that I'm the bad guy. Or that I just don't "understand" (in those mocking, wink-wink tones) small business. Or that, again, this is the way it's always been done, so god forbid we change it! I've posted (and had a conversation with a member of the staff) multiple ideas on how to eliminate problems, solve issues, and grow the brand. So, it's not as if I've ever said "This sucks" and left it at that. But all it's ever gotten me is a bunch of posts about how wrong I am, or how every issue is insurmountable, or how I'm a "jerk" for expressing an opposing viewpoint.
Now, I've stopped playing games before - 40K being the most prominent - but that was always because I grew uninterested in where the system was going. I've never actually quit a system simply because I grew so frustrated with a company's business practice (especially in regards to the treatment of its customer base) and the added intransigence by the majority of their community to even appreciate that the issues they face are the result of the company's blatant mismanagement combined with its refusal to advance solutions. When you have the playtesting coordinator passing the buck and blaming his (unpaid) playtesters for all the problems of a recent release in a public forum, its not only unprofessional; it also speaks volumes about how the company itself views its player base. You're not a customer; you're a piggy bank. They'll break you to get more cash.
So, I'm done with Heavy GEar. Good luck to all the players who still play and critique the heck out of it. I, for one, will no longer be among them.
Now, who wants to buy some unused Heavy Gear miniatures?